Политика возврата средств
At ProfiTools, we strive to provide high-quality tools and a seamless customer experience. Our refund policy ensures clarity and fairness for all purchases.
1. Eligibility for Refunds
Refunds are applicable under the following conditions:
- The item is defective, damaged, or not as described at the time of purchase.
- Proof of purchase is provided (e.g., a receipt or invoice).
- The item is returned in its original condition, including all packaging, accessories, and manuals.
2. Refund Request Process
To initiate a refund, please follow these steps:
- Contact Us: Reach out to our customer service team via phone or email within 14 days of purchase.
- Provide Details: Share the purchase receipt, product details, and the reason for requesting a refund.
- Return the Item: If approved, return the product to our store or designated address at your expense unless the issue is due to a manufacturing defect or an error on our part.
3. Refund Method
Refunds will be issued using the original payment method. Please allow up to 14 business days for processing after the returned item is received and inspected.
4. Non-Refundable Items
The following items are not eligible for refunds:
- Products marked as final sale or clearance.
- Items that have been used, modified, or damaged after purchase.
- Digital products or services, if applicable.
5. Customer Satisfaction Guarantee
While we currently do not offer online orders, we value our in-store customers and aim to address any concerns promptly. If you have questions about our products or services, do not hesitate to contact our team.
6. Contact Information
For refund requests or inquiries, please contact:
- Phone: +374 10 570229
- Email: info@profitools.am
- Address: Vardanants 28, Yerevan, Armenia